Frequently Asked Questions
Everything you need to know about shopping with Family Shoe Centre.
How do I determine the correct shoe size for my family members?
We provide a comprehensive size guide on each product page that includes measurements in inches and centimeters. We recommend measuring your foot from heel to toe to ensure the most accurate fit across different brands.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn footwear in its original packaging. If the shoes don't fit or you've changed your mind, you can initiate a return or exchange through our online portal.
How long does shipping usually take?
Standard shipping typically takes 3-5 business days within the continental United States. Expedited shipping options are available at checkout if you need your footwear sooner.
Are your shoes genuine and covered by a warranty?
Yes, Family Shoe Centre only stocks 100% authentic brands. All products are covered against manufacturing defects for 90 days from the date of purchase.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
How can I track my order once it has been placed?
Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website so you can monitor your delivery in real-time.